TERMS & CONDITIONS 2022
The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of The Woof Pack, or is using any other services provided by The Woof Pack, and agrees to indemnify The Woof Pack in full against any liability arising from such harm or damage to third parties.
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The Client agrees that, in admitting their dog, The Woof Pack has relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.
All dogs will be subject to an initial assessment by The Woof Pack staff prior to using The Woof Pack Services.
The Woof Pack reserves the right to refuse admission with immediate effect to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous, disruptive inadequately trained or unsociable behaviour towards other dogs/persons.
The Woof Pack reserves the right to cancel the contract at any time and with immediate effect if any dog does not respond well to staff and/or other dogs.
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The Client agrees to notify The Woof Pack immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.
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The Woof Pack reserves the right to refuse admission if the Client fails to provide adequate proof of vaccinations (including Bordetella (kennel cough), flea & worm control), or the vaccinations are found to be expired or otherwise incomplete.
The Client accepts that even though their dog is vaccinated against Bordetella there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold The Woof Pack responsible if their dog contracts Kennel Cough while attending walks.
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The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify The Woof Pack immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. The Woof Pack reserves the right to refuse admission until satisfied that the condition is resolved.
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Bitches may not attend The Woof Pack while in season or pregnant. The Woof Pack reserves the right to refuse admission if these criteria are not met.
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The Client agrees that The Woof Pack cannot be held responsible if their dog impregnates or is impregnated by other dogs.
The Woof Pack offer services where dogs co-mingle in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.
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The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of The Woof Pack, together with any associated costs e.g. call-out charges. The Client authorises the staff of The Woof Pack to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the staff of The Woof Pack may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.
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The Client agrees that their dog will be exercised on a lead unless prior agreement has been reached with The Woof Pack and a disclaimer has been signed. Off lead walking will remain at the discretion of The Woof Pack Staff.
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The Client agrees that The Woof Pack will apply personal judgment and cut short a walk or alter the time of the walk if necessary, due to extreme weather conditions (ie, heat, torrential rain, thunder storms, snow) for the safety of both the dogs and walker.
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The Client agrees to provide a dog towel by the front door in order that a quick towelling off can be given (if required) after walks.
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The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by The Woof Pack without prior approval. All such media remain the property of The Woof Pack.
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The Client agrees that The Woof Pack is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.
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The Client agrees to ensure that their dog has not eaten in the hour before pick up by The Woof Pack to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).
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The Client agrees to provide key/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day's service and will be paid in full by the client.
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The Client agrees that, by signing the key holder waiver form this will indemnify The Woof Pack in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
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The Client agrees that cancellations of walks for a period of 1 week or more, one months notice is required.
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Cancellations of 1 or 2 days walks a weeks notice is required.
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If the required notice is not given, charges will be applied in full for the cancelled period. For 'one off' day cancellations, with a minimum of 24 hours notice, there will be no charges. If cancellation is made within 24 hours of the walk commencing, the full rate will be charged.
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The Woof Pack accepts cash/bank transfer (please ask for bank details if this is preferred).
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The Client agrees to settle payment of dog walking services on a weekly basis.
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Where payment is not received in accordance with these terms and conditions of business, The Woof Pack reserves the right not to proceed with any previously agreed arrangements, and a cancellation fee will be payable.
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The Woof Pack reserves the right to implement a fee if soiling occurs in the van by your pet.
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No variation of these Terms and Conditions will have effect unless confirmed by The Woof Pack in writing.
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